FAQs
Our online store was developed to provide an easy, fast, intuitive, and secure shopping experience. To buy, simply select the product, add it to your cart, log in or register, and follow the indicated steps until payment confirmation. The order is only completed after this confirmation, and it is possible to change or cancel the purchase free of charge before that moment.
There is no minimum purchase amount, so all our customers can buy any amount they want.
Yes, our main points of sale are physical stores. You can purchase our products in various sex shops across Europe.
Yes, in addition to the information on our website, we have an online catalog.
Yes, all the material on our website is available to our customers. If you need any other information, simply send us an email. We will be happy to assist you.
Follow us on social media and stay up-to-date on everything happening in the INTT COSMETICS universe through our Instagram @inttcosmetics and our Facebook page inttcosmetic.
Our products are all tested beforehand to ensure the safety of our customers. They must be used following the usage recommendations on the packaging. INTT COSMÉTICOS is not responsible for any improper use or use other than that for which the products are intended. We advise all our customers to strictly follow the instructions and recommendations for use and ensure that they do not have any allergies or incompatibilities with the application of certain products.
Simply click on the desired product to obtain all the information about its use. If you have any further questions, our team will always be available to answer them. Just send your questions to one of our email addresses.
Orders are shipped using the services of INTT COSMETICS' partner transportation and logistics companies.
Shipments are normally made between 2 and 5 business days, counted from the confirmation of payment for the order by the customer, except for some exceptions, such as stock shortages, unforeseen circumstances or force majeure, which prevent shipment within the stipulated period.
Delivery time depends primarily on the customer's location. In any case, INTT COSMETICS will inform you of the estimated delivery time once your purchase is confirmed.
The shipping cost will be shown at checkout and must be added to the order if the purchase does not reach the minimum required to qualify for free shipping as outlined below.
For deliveries within the Iberian Peninsula, i.e., mainland Portugal and Spain, shipping will be free for purchases over €45. For other continental European countries served by INTT COSMETICS, shipping will be free for purchases over R$65.
No. Since all shipments are made from our factory in Portugal, there are countries where shipping becomes unfeasible due to distance, time, or logistical and customs costs.
Yes, the prices on our website are the final price, corresponding to your order, including ICMS (Brazilian sales tax).
INTT COSMÉTICOS offers occasional discounts and frequently runs promotional campaigns. These discounts will be announced in due course on our website or through our mailing list sent to website users.
All orders can be paid via Paypal, credit and debit cards, ATM, or, in exceptional situations, via bank transfer.
PayPal is a leading online payments company that allows buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. The PayPal payment system is accepted by businesses everywhere. For more information, visit the PayPal Help Center.
Yes. The PayPal system uses SSL technology to keep your information secure. When you send a payment via PayPal, the recipient does not have access to your confidential financial data, such as your credit card number or bank account details. Therefore, you don't need to worry about sending payments to people you don't know.
Creating a PayPal account is easy and free. Simply visit www.paypal.com, click the Sign Up button in the upper right corner, and follow the instructions.
Bank transfer: This can be done at your bank branch, at an ATM, or from the comfort of your home through your bank's online banking service.
Yes, payments via credit and debit card are 100% secured by our partners, who process the payment through their servers. INTT COSMÉTICOS does not have and will not have access to your card details, which will be used solely by the responsible entity and only for the purpose of processing your purchase.
All INTT COSMETICS products are subject to a warranty of proper functioning; therefore, exchanges/returns will only be accepted for products with manufacturing defects.
A manufacturing defect refers to a factory defect in the product or its packaging that prevents its use. As most of our products are cosmetics, the defect refers to damaged packaging or products that are within the expiration date after opening, as indicated.
INTT COSMÉTICOS recommends that customers check the merchandise upon delivery. If the packaging is open or damaged, the order should be refused and the reason indicated; otherwise, the brand is not responsible for damage that occurs during transport.
In case of missing parts or product defects, the customer must submit a written complaint within 48 hours of delivery, sending an email with a photo to mkt@inttcosmetics.com. After validation, INTT COSMÉTICOS will indicate the return or exchange procedures. Products showing signs of use are not accepted for return.
Our orders are scanned and checked at least twice to prevent this type of situation from occurring. However, if the product received is not the same as the one purchased, the customer must follow the procedure stipulated in item 27, that is, submit a complaint by email with a photo of the product received to the address mkt@inttcosmetics.com.
The customer is responsible for return and shipping costs. INTT COSMÉTICOS recommends that returns be made via registered mail or with proof of delivery from the post office.