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FAQ

Purchase information


1. I am a final consumer, how can I make a purchase of the products on the website?


Our online store is designed to allow all our customers to make purchases easily, quickly, intuitively and safely.


In order to make a purchase, you just need to pick the item of your choice and add it to the “Shopping Cart”. Then, you must complete the registration form with your personal data and the shipping address.. If you are already registered on our website, you only need to log in to your account.


Once you have logged in or registered, just follow the instructions indicated in our online store to complete the purchase and receive your order at the indicated address.


Just remember that your order will only be completed after the final payment confirmation. Before that, you will be able to add, remove items or even cancel your purchase at no cost.


2. Is there a minimum order to be placed on the website?


There is no minimum purchase, so all our customers may purchase one or many items, at their own desire.


3. As a final consumer, do I have another purchase option besides the website?


Yes, our main selling points are the physical stores. You can buy our products in several sex shops in Europe.


4. As a shopkeeper or distributor, how do I become an INTT COSMETICS customer?


To receive the B2B sales conditions, we kindly request you to contact us via email at mkt@inttcosmetics.com or saleseurpe@inttcosmetics.com


5. Does INTT COSMETICS have a product catalog?


Yes, in addition to the information on our website, we have an online catalog, which can be downloaded here.


6. Can I use the information and photos of the products on the INTT COSMETICS website?


Yes, all material on our website is available to our customers. If you need any further information regarding our products, just drop us a line by email. We will be happy to answer your questions.


7. I want to be updated about INTT’s products and new releases. What should I do?


You may follow our social networks and find out everything that happens in the INTT COSMETICS universe through our Instagram @inttcosmetics and our inttcosmetic facebook page.


8. Is it safe to use your products?


Our products are all previously tested to ensure the safety of our customers, so it’s 100% safe. They must be used following the recommendations for use contained in the packaging. INTT COSMETICS is not responsible for any improper use different from the purpose for which the products are intended. We advise that all our customers strictly follow the instructions and recommendations for use and make sure that they do not have any allergies or incompatibilities.


9. How can I find out about the characteristics of each product?


Just click on the desired product to get all the usage information. If you have any other questions, our team is always available to answer them. Just send your questions to one of the emails previously informed.



Shipping information


10. How are orders shipped?


Orders are shipped using the services of INTT COSMETICS' transport partners and logistics companies.


11. What is the deadline for sending the order.


Shipments are usually carried out between 2 to 5 business days, counted from the confirmation of payment of the order. There might have some exceptionals situations, such as stock break, unforeseen circumstances or force majeure, which prevent shipment within the stipulated period.


12. What is the delivery deadline for the order?


The delivery time depends mainly on where the customer is located. In any case, INTT COSMETICS will inform the estimated delivery time once your purchase is confirmed.


13. What is the shipping cost for the order?


The amount corresponding to the transport will be indicated at the end of the purchase and must be added to the order if the purchase does not reach the minimum amount to qualify for the free transport.


14. And what is the minimum amount for free transport?


For deliveries in Portugal and Spain mainland, we offer free shipping for purchases from 45 € (forty-five euros).


As for other mainland European countries, we offer free shipping for purchases from 65 € (sixty-five euros).


15. Does INTT COSMETICS deliver to all European countries?


No. As all shipments are made from our factory in Portugal, there are countries that shipping is not viable due to the distance, time or logistical and customs costs.


If INTT COSMETICS does not ship to the location chosen by the customer, a message will be presented at the end of the purchase informing that the chosen address is not served. In this case, the customer will have the option to change the shipping address or cancel the purchase at no cost.



Pricing and payment information


16. Do the prices informed on the website already include VAT?


Yes, the prices on our website are the final value corresponding to your order, including VAT.


17. Are there  any type of discounts?


INTT COSMETICS offers occasional discounts and frequently carries out promotional campaigns. Such discounts will be informed on our website or through our newsletter.


18. How can I pay for my orders on purchases made through the website?


All orders can be paid via Paypal, credit and debit cards or, in exceptional situations, via bank transfer.


19. What is Paypal?


PayPal is a leading online payments company that allows buyers and businesses to send and receive money online. PayPal has more than 100 million member accounts in 190 countries and regions. PayPal payment system is accepted by companies everywhere. For more information visit the Paypal Help Center.


20. Is payment via Paypal secure?


Yes. PayPal system uses SSL technology to keep your information secure. When you send a payment via PayPal, the recipient does not have access to your confidential financial data, for example, your credit card or bank account number. So you don't have to worry about sending payments to people you don't know.


21. How do I create a Paypal account?


Creating a PayPal account is easy and free. Just visit the website www.paypal.com, click on the Sign Up button in the upper right corner and follow the indicated steps.


22. How to make a bank transfer?


Bank transfer can be made at your bank branch, at an ATM or in the comfort of your home through your bank's Homebanking service.


23. Are payments via credit or debit card secure?


Yes, credit and debit card payments are 100% guaranteed by our partners, who process payment through their servers. INTT COSMETICS does not have and will not have access to your card data, which will only be used by the responsible entity and only for the purpose of paying for your purchase.



Product return information


24. Are INTT COSMETICS products guaranteed?


All INTT COSMETICS products are subject to a guarantee of proper functioning, so we only exchange and return products with manufacturing defects.


25. What is a manufacturing defect?


Manufacturing defect refers to a production defect in the product or its packaging that prevents its use. As most of our products are cosmetic, the defect mostly concerns packaging issues.


26. What should I do if I receive damaged goods?


INTT COSMETICS recommends the immediate verification of the products as soon as customer receives it in order to prove that the product was eventually shipped with a manufacturing defect.


Upon delivery, if it is found that the packaging of any product is open and / or damaged, the customer must refuse the order and indicate the reason. If not, INTT COSMETICS cannot be held responsible for any damage caused to the packaging during transport.


27. What should I do if, after opening, I notice that a part of the product is missing?


If any part of the product is missing, or if there are problems with internal components, customer must submit a complaint in writing, within a maximum period of 48 hours after the delivery of the product, in order to start return claim process. After this period, returns will not be accepted.


The claim must be sent by email with a photo of the defective product to mkt@inttcosmetics.com


Once the email is received, INTT COSMETICS will confirm the customer's right to return the product and will indicate the exchange instructions in writing.


Remembering that products with any evidence of use by customers are not subject to return.


28. I didn't receive the product that I bought, what should I do?


Our orders are scanned and checked at least twice in order to avoid mistakes. However, if the product received is not the same as purchased, customer must follow the procedure stipulated in item 27, that is, to submit a complaint by email with a photo of the product received to the address mkt@inttcosmetics.com


29. What about return expenses?


Return and shipping expenses are of sole responsibility of the customer. INTT COSMETICS recommends returns via registered letter or with acknowledgment of receipt.


30. How is the product changed?


INTT COSMETICS does not make cash refunds and only undertakes to exchange the defective product. If it is not possible to exchange for the same product or an equivalent, INTT COSMETICS will issue a credit note of the same amount that can be discounted on a next purchase.


If the product is out of stock, the customer may choose to wait for the stock and the shipment will be carried out once the product is again available in stock.


In all cases of product exchanges, the shipping costs are at the customer's expense, regardless of the purchase price and even if the return is partial.


Any questions regarding returns should be addressed to our Customer Support Service via email mkt@inttcosmetics.com